Legacy Blog from Sun Microsystems: https://blogs.oracle.com/dmular_itil/https://blogs.oracle.com/dmular_itil/
ITIL Version 3 represented a migration towards 'Service Management' and defining the required IT core competencies to managing a service live cycle. This represented a significant programmatic departure from understanding volumes and volumes of 'infrastructure' libraries of technical and data center complexity, and more about integrating and delivering service oriented architecture with simplicity and agility. Success requires more corporate level accountability to requirements, costs, and managed capabilities.
Version 2: Service Support and Service Delivery linear approach was replaced by a more circular view of the ITIL V3 core disciplines:
- Service Strategy determines which types of services should be offered
- Service Design identifies service requirements and devises new service offerings as well as changes and improvements
- Service Transition builds and deploys new or modified services
- Service Operation carries out operational tasks
- Continual Service Improvement learns from past experience to advance service value, effectiveness and efficiency
Wow here are some great stories where Federal Compliance requirements and ITIL best practices made a considerable difference in reducing costs and increasing service capability. The successes are possible by starting where you are and setting the framework to baseline, improve, and continue. Success is possible whether your model is cost center or profit center, if you keep the financial elements in mind. ITIL has way less to do with whether you outsource or not, whether you blended source or not, it IS about the recognition that for as long as there are services, applications, hardware, and software elements, there will be process and performance requirements for keeping them up.
Rabobank partnering with Sun Managed Services used ITIL Best practices to improve cost efficiencies by 33% and Data Centre Availability to 100%!! Services expressed in terms of percentages often cause someone to glaze over until one realizes that in the process of REDUCING costs, service is IMPROVING!
What is not watched simply is opportunity or inefficiency unrecognized. When complete Johnson and Johnson reported tenfold improvements to their provisioning processes.
RESOURCES:
- Comparison between ITIL Version 2 and Version 3: Wiki.en.IT
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