What is that special something that allows one
person to cut through the noise, trauma, distress, and drama and deliver? Having had the opportunity to work with some of the IT Industry's most
productive people, I always appreciate those attributes that
makes an IT Leader SHINE.
Top 10
Attributes of Great IT Leaders
1.
Keen Listening and Observation Skills.
2.
They Treat People of All Levels, Consistently, with Respect and
Dignity.
3.
Dedicated to articulating what success looks like, and engaging people to
support the cause.
4.
Transparent without baggage or hidden agenda's they care about solving the
right problems right now.
5.
Patient and consistent with helping others grow and transform organizational
capabilities.
6.
Resilient in engaging others, courageous in striving for success,
seeking achievable progress on the path.
7.
Clear on how to balance effective understanding and change dynamics.
8.
Acts on the expectation of goodness of others, and looks to allow more of that
to shine in new ways.
9.
Encourages by example, willing to help lead, listen, and serve as part of a
respectful team.
10.
Is approachable at the individual and macro level to create a culture of
mobilized change.
We can make a huge difference by being dedicated, transparent, patient, and
resilient even in the face of obstruction.
TIPS and Techniques for Cultivating Greatness:
- 5 Ways to Be a Good Listener:
The Economic Times- Sreeradha Basu
- How to
Demonstrate Respect at work: HumanResources.About.com- Susan M
Heathfield.
- Defining Success: 10 Powerful
Success Strategies: LifeHack- Craig Harper
- Managing Talent to Deliver
Value- Delivering Better Results: PWC White Paper
- Developing Resilience:
Overcoming and Growing from Setbacks: MindTools
- What are your leadership
capabilities during change?: ChangeFactory
- How to deliver more results
by coaching others? : Leadership Freak
- Leadership: Be Approachable: Lead From Within- Lolly Daskal
>>> PROFILES IT Excellence <<<
S1 just 2 days on the job, held a workshop,
to assess and transform. He was able to sense complexity, cut through noise and
deliver uncommon solutions one at a time. He treated everyone with respect and got problems identified and had a resolution model in weeks.
He identified the hidden talent a platform to shine, he was
able to get everyone engaged and inspired about the direction by listening,
connecting the dots, and delivering! Week after week problems got solved and
next problems were solved. He was tirelessly engaging support and connecting
dots, and empowering people to help him and the team to deliver and work most
effectively.
R1, came into US operations with customer
satisfaction at an all time low, hold times over 20 minutes. People were
quitting, constantly abused by angry customers. Burnout was
high at all levels. He promised 30 days observation and then solutions.
When political posturing started, he resisted temptation to prejudge, when
there was angry customers, he said do business as usual. He observed for
30 days. On day 31, he implemented his plan for transformation and in 9
months, the organization grew from 20 to 120 people, with customer satisfaction
over 95% and hold times of less than 3 minutes. He developed leaders,
capabilities, and delivered accountable sustainable operations. He cared
about the individual and macro level and his focus set the stage for fully
engaged enterprise transformation that then partnered with other groups to
solve more complex problems, positioning IT Help Desk as a reliable service
partner for problem identification, communication and resolution.
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